Monday, October 12, 2009

T-Mobile Halts Sale Of Sidekick


I had a sidekick wayy back when haha okay not that long ago but basically almost a yr ago.. on valentines day i dropped it in the toilet and that was the end of that.. it wasn't an lx tho.. i had the slide, which i do admit i didn't like much lol

T-Mobile USA temporarily suspended selling its Sidekick messaging-centric cellphone following an embarrassing loss of customer data.

A T-Mobile spokesman said the company has stopped selling the devices in its stores and online until it resolves a disruption to an online service for the Sidekick, a phone popular with teenagers.

In addition to a free month of data service that T-Mobile has said it plans to extend to affected subscribers, the carrier is "actively discussing" other plans to make amends to those customers.

The move is a blow to the Sidekick line and T-Mobile's relationship with Microsoft Corp., which owns the company that designs Sidekick's software and service.

T-Mobile, a unit of Deutsche Telekom AG and the fourth-largest carrier in the U.S., cannot afford the negative press. T-Mobile is struggling with subscriber growth, and there is speculation from analysts that the company is ready to mount an aggressive campaign to win back customers with a cheaper plan and better phones.

The carrier has deflected most of the blame to Microsoft and Danger, which was responsible for handling the personal data and contacts stored on the Web.

Microsoft expressed regret over the lost data and said it would continue working on recovering it.

The Sidekick problems are a black eye for Microsoft that comes shortly after it made a push to rebrand its Windows Mobile phones as "Windows Phones" with the release of a software update. While adding a few new features, the update has drawn mixed reviews and has been criticized as behind rivals like Google Inc.'s Android or Apple Inc.'s iPhone.

Sidekick users are still awaiting an update on the situation, but Microsoft and Danger have warned that the data are likely lost. Sidekick customers have been advised to not remove the batteries on their devices or let them drain completely.

Original article
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